Refund policy
Return & Refund Policy
We want you to love your CamWreaths order. Because our wreaths are handmade and produced in limited batches, the following policy applies to all purchases.
Pre-Orders & Made-to-Order Items
Pre-order and made-to-order items are produced specifically based on customer demand and may require additional time before shipment.
Once production of your order has started, orders cannot be cancelled or refunded simply because you changed your mind, no longer want the item, or no longer wish to wait for the stated production period, except where cancellation rights are required by applicable law.
By placing a pre-order, you acknowledge that the item may not be immediately available for shipment and agree to the estimated processing timeframe displayed at the time of purchase.
Returns
If your order is eligible for a return, please contact us before sending anything back.
Returned items must be:
- Unused and unworn
- Undamaged and unaltered
- In the same condition in which they were received
- Returned with all original components and packaging
Items that have been used, displayed, altered, damaged after delivery, or returned incomplete may not qualify for a refund.
Return Shipping
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for all return shipping costs.
Original shipping charges, where applicable, are non-refundable.
We strongly recommend using a tracked shipping service. We are not responsible for return packages lost or damaged during return transit.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible with your order number and clear photos of the issue.
If we confirm there is a problem with your order, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Refunds
Eligible refunds are issued only after the returned item has been received and inspected.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Change of Mind
We do not offer cancellations or refunds for a simple change of mind on made-to-order or pre-order products where permitted by applicable law.
This includes ordering the wrong team/design when the correct option selected by the customer was produced and delivered.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws. Where local law provides mandatory cancellation, return, refund, or warranty rights, those rights will apply.
Contact: cameronwreaths@gmail.com
Una cosa: en tu captura tienes el apartado automático de Shopify “European Union 14 day cooling off period”. Si vas a vender a consumidores de la UE, no lo quitaría ni afirmaría que todos tus wreaths quedan automáticamente excluidos por ser “made to order”. Que algo se fabrique después del pedido no necesariamente lo convierte legalmente en un producto personalizado; una excepción puede aplicar, por ejemplo, cuando está hecho según especificaciones del cliente o claramente personalizado.